Online Reputation Management

ORM acts like a PR however is far bigger than it. ORM means how do you look online, how do you communicate, what are people talking about you/the brand. As an Agency our job is to manage all.

ORM

hp_case_study

HP

Objective

To monitor and identify the sentiments of the audience across Web so that the root cause of sales dip can be analyzed

Strategy

We Did a regular social listening for your HP and its most searched/talked keywords for about 3 months in which the sample size that we took was about 12,000 Tweets and Mentions about the brand in India across 5 different mediums that included Facebook, Twitter, Blogsphere, Customer Complaint and Web.

Outcome

We were able to draw a conclusion that its refill cost is high and customer response time was very poor.

Building A Virtual Infrastructure

Building A Virtual Infrastructure

Got a website? Is it positioned well in Google results? No? Then let us help you out to have a positive reputation in the virtual world.

  • Handling your social profiles
  • Reviewing / revamping websites
  • Directory listings such as Google Places
  • Using media facilities like videos, images, etc.
Integrating your site with its social media accounts

Integrating your site with its social media accounts

We ensure that your website is always linked to your social media accounts as it eventually increases it social traffic. We post regularly to update and make your customers aware of the various services that you have to offer. Regular postings showcase your brand as a promising and trustworthy entity.

Respond to bad reviews with calm replies

Respond to bad reviews with calm replies

Customers are unhappy with your service? In this scenario, it’s all about being careful with your words. The key is to accept that you are wrong, apologising, then providing a solution to the problem along with a promise to never repeat it.

Understand your audience

Understand your audience

Perhaps the most crucial task. We understand your brand and what kind of audience will it attract, accordingly we work upon our strategies to always maintain a positive reputation.

But, then again, managing a business is a huge task and you hardly find time to manage online stuff. This is exactly where the online wizards of DigiStreet Media walk in. Let our friendly geeks and tech experts work upon their magic to manage your reputation online. From managing your website to social media accounts to developing strategies that will work in favour to bring in more positive reviews for your business in the online space. We promote good reviews and handle bad ones (if any) effectively.

We make your Digital Walk easier than walk in the park

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Explore Our ORM Projects

Take an invigorating walk through our panorama of past projects and case studies

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